Solutions News

CU Direct, the nation’s leading developer of lending software technology for the credit union industry, announced it has launched Origence™, a new brand for its products and solutions serving financial institutions.

In a changing digital world, many consumers continually weigh convenience and customized experiences with the privacy of their personal information. Consumers become accustomed to perks like scanning their loyalty card for an extra five dollars off, seeing an ad or coupon that fits their needs, enjoying faster searching, or matching a weather report with their…

Shopping online can create stress. While reputable businesses have safely conducted online transactions since the mid-1990s, the possibility of fraud still lurks in all the internet nooks and crannies.

From trading to data management to settlement and accounting, the executives that I speak to recognize that they need to do more with less and still deliver a customer experience that is consistently ahead of the competition.

The financial services playing field is no longer level ground for all financial institutions. With increased competition from digital non-bank providers and tech giants, such as Amazon, Google and emerging newcomers, traditional banks and credit unions face new challenges every day. To stand out in the field you must focus on meeting the increasing demands…

CUNA Mutual Group—in addition to its corporate and employee donations to CU4Kids—has been introducing credit unions to a relatively new funding mechanism, the “charitable donation account” (CDA).

The collective power of our collaboration as credit union system partners helps us remain competitive in a rapidly changing financial services marketplace.

Leading consulting firms, such as Forrester and Bain & Co., have long maintained emotions are key in shaping customer experience (CX) perceptions. Bain reports reducing anxiety as the key emotional element of customer experience in banking.